Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.

If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact our customer-support team promptly.

whvycu™ offers illuminated decorative sculptures, figurine lights, crystal-inspired accents, resin decorative pieces, acrylic decorative elements, and LED tabletop décor. Product materials, finishes, packaging, and protective components may vary depending on the individual product.

Please include:

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos where appropriate.
• A photograph of the shipping label and exterior packaging.

After the issue has been reviewed and confirmed, we will provide an appropriate solution in accordance with our applicable store policies.

Please contact our customer-support team before shipping any merchandise back to us.

Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return instructions and return destination.

Our customer-support team is available daily from 8:00 AM to 10:00 PM . We review customer inquiries as promptly as possible during our customer-service hours.

Requests that require additional review with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional processing time.